We invite you to provide us with any feedback you may have, both good or bad, and any advice or suggestions you might have to help us improve our offering to our customers.
Should you wish to provide feedback please follow this link: Feedback
Below is some of the recent feedback we have received from some of our customers:
Canberra store: We bought a Riot 12 Escape Rudder in March and found all staff that we dealt with to be extremely friendly and helpful. We are contemplating buying a second kayak in the next few months (in time for the warmer weather !)and will not hesitate in going back to the Canberra store. (M.Cunningham)
Melbourne Store: I have been a repeat customer at your Melbourne store because I feel Andrew is passionate about the industry and was genuinely interested in making sure I purchased a product that I would be happy with. Nothing was too much trouble with me asking lots of questions. I did a fair bit of research and found you had a good product range with good prices. I would happily recommend the store to friends. (J.Hughes)
Sunshine Coast Store: Sirika provided me with personal service right from my very first phone call with her and seemed to appreciate that I drove 500 kilometres round trip to purchase my first kayak from her store. She provided me some great deals on quality accessories and some excellent advice for free. I contacted Sirika months later regarding a part for my kayak and she treated me like a loyal customer by going to great lengths to assist me with my enquires. I regularly promote her store and professional service every opportunity I encounter. (P.Pitt)
Sydney Store: When I purchased my Barracuda Ultralight SOT last September I was constantly kept in the loop on the expected arrival time of the container from NZ and when it will be available to pick up. On pick-up there was no pressure to buy any accessories. Which I ended up doing anyway as I needed a few bibs and bobs.
Have recommended your stores to many people over the last several months who are in the market for kayaks. Keep up the good work!
Gosford Store: I would really like to compliment you for your service, I purchased my kayak over a year ago and the service was great, you really too the time to help,us get the right kayaks. Since then I have recommended you to many people each times have heard the same feedback great service. Most recently I took my friend to your store, we were running late and you remained open after closing so that she could get a kayak, and then still took the time to help her get the best kayak for her. Keep up the good work ;) (K.Rix)
Newcastle Store: I had the great pleasure of your service after a long 2 years of research on kayaks & many visits to other store's where the staff wern't really interested in myself or my questions as it is easier to not serve than to try & find the answers to something that they were not sure about. So thank you for your friendly, knowledgable & professional service aswell as helping to load the kayak on a very high 4x4. I will & do recommend you to anyone interested in kayaking.
Gold Coast Store: Have had nothing but a pleasurable experience in my dealings with Eric here on the Gold Coast.He knows his stuff when it comes to his store craft and is always willing to give a hand and some helpful suggestions even if the craft you have is not one of his.
Prices are great and all products in stock are of impeccable quality.
Canberra store: I organised my Hurricane kayaks and other accessories through Cindy in Canberra about 14 months ago. She kept in contact throughout the sourcing and collection process and provided good advice on several occasions since. I am very happy with the kayaks and equipment and intend to use C Kayaks again soon for some additional kit. (A.Langley)
Gold Coast Store:Eric at C-Kayaks Gold Coast store gave us excellent advice and service for our first time purchase of a pair of kayaks, even when the store was busy with pre-Christmas shoppers. He didn't try to sell us more than we needed and appreciated our position as novice recreational kayakers. Later he made time to install roofracks on a hot summer's day. All orders arrived when promised and apart from the roofrack noise, the products have been excellent. Thanks Eric & C-Kayaks. (M.Buzolic)
Newcastle Store: My family bought my kayak for my 60th birthday in September 2011. I was reluctant at first as I thought that I wouldn't get the use out of it. Wrong! I love it and am out in it regularly on Newcastle Harbour or if conditions are ok on the ocean between Stockton and Merewether. I found the guys at the Belmont store extremely helpful and in fact might say that if not for their advice I probably would not have gone ahead with the purchase. Again each time I have been to the store they have been very helpful. I enjoy my kayak experience. goodonyaguys (G.Crompton)
Gosford Store: At 55 I was looking at taking on something different for fun, but also to get some exercise. In January I went to the Gosford store and effectively 'picked their brains' about what sort of kayak I should buy and many other questions. All of the staff were very helpful, patient and knowledgeable about kayaking. In short I ended up buying two kayaks (1 each for my partner and I)and many accessories... spending over $3,500. When I had to return a defect paddle on two occasions there were no problems and again the staff were helpful. I would recommend this store to anyone interseted in kayaking... and would not entertain the thought of going elsewhere. Cheers. (S.Hoad)
Sydney Store: As a first time kayaker at 76 years of age I very much appreciated the advice and encouragement given by your Taren Point representative at the time I was considering purchasing my kayak in Jan. this year. A Hurricane Santee 100. The kayak and accessories have exceeded my expectations in terms of quality and performance and are enriching my retirement in a way that constantly surprises me. Thanks for the opportunity to express my appreciation. (P.Law)
Sunshine Coast Store:In November I took delivery of a Cobra Expedition 'yak, and sadly I had a few teething issues with the boat, but Sirrka @ The Kayak Warehouse has offered excellent after sales service. I was always very happy with the performance of the boat, it was the accessories that caused problems. Sirkka has gone out of her way to ensure that my problems remained small ones. I would recommend The Kayak Warehouse to anyone. (R.Patterson)
Melbourne Store: I purchased my Cobra Tourer and accessories from Andrew last year. He offered me advice and and assistance with selection of the extras I needed and also gace me sound advice on the kayak cradles I was using. This prompted me to take the cradles back to the place of purchase and exchange them for the type Andrew recommended. I will be back to look at some other items later this year. Thanks again. (B.Theofanides)
Canberra store: My wife and I purchased 2 Kayaks from your Canberra store towards the end of last year. We were extremely pleased with the guidance and assisatnce we received when choosing our kayaks. since the purchase we have been in the store a couple of times to purchase accessories for them. On each occassion the staff member was a pleasure to deal with. Thank you for the great customer service and the great kayaks which have covered quite a few kilometres in the short time we have had them. (S.Harrison)
Melbourne Store:New store in glen Waverley has come a long way since opening. I have been in the storre on opening day and several times since. Andrew has been most hepful with advice and selection of gear. Pleasure to deal with. (M.Besirevic)
Sunshine Coast Store:I am very happy with my kayak (Beachcomber Buccaneer) - bought late 2010. I experienced excellent service, including post-sales. Many thanks (M.Otter)
Sydney Store: I have purchased two single kayaks from your store and found the sales assistants knowledge and willingness to guide me to the right kayak very pleasing, thanks simon. (S.Tolomeo)
Gosford Store: I bought a Hurricane Tampico from the Gosford store in 2010, having spent much time researching and going to other stores in Sydney before that. I think it was Mel (?feel free to correct) who went through my options and explained appropriate features appropriate for my novice level, that finally convinced me to go ahead with my purchase, and over 2 years later, am yet to be convinced there is anything on the market better suited for me. Mel took time to go through things in an objective and organised way that meant I still felt I had 2 or 3 reasonable choices at the end without having been 'pushed' into a direction. (F.Elder)
Newcastle & Gosford Store: Hi. I have shopped at the Gosford shop on two occasion and spoken to the staff at Newcastle on one occasion. My brother inlaw has purchased kayaks and accesories from Gosford.
1st: Newcastle 2010/11: Great phone service, very willing to answer my questions, didn't seem to hurry me along even when he realised he wasn't going to get a sale. He directed me to the Gosford store. Contact was in relation to purchasing a Swift paddle.
2. Gosford, 2010/11. In store purchase of a swift paddle (which I am very happy with). great help with advice on styles and specific suitability for my type of paddling, kayak and size. Gentelman was a font of knowledge.
3. Gosford, 2010-12. Speaking for my brother inlaw. he has spoken with me several times about his satisfaction with the staff at the Gosford store. His favorite thing to mention is the 10%(?) discount he recieves of all accessories because he bought his Kayak form C-Kayaks. Makes him feel welcome and connected to the staff and store. He is also remembered by the staff when he visits, this impresses him as well.
Gold Coast Store: I purchased a Tracer 165 with skeg from your Gold Coast store probably about a year ago. At the time I was just looking around but the service that I got from Eric was fantastic. Although I live in Brisbane, I decided that the service was worth it and purchased the kayak and subsequent accessories from Eric. Congratulations on a great service culture. It is lacking all too often. From my personal perspective, service and quality come first and second, and then price but obviously within reason. I also felt that you carried enough of a range to cover most requirements. My overall experience with C-Kayaks was excellent and I have no problem recommending others to you.
As an aside, I am very happy with the Tracer 165 and am pleased that I opted for the skeg version.
Canberra store: Friendly and professional staff happy to give of their time and expertise without pressure to buy. The prices here are so much more competitive than other Canberra kayak stores, but the real pleasure is meeting the staff and talking about paddling! (K.Bayly-Jones)
Canberra store: I would just like you to know that the service at CBK was excellent , Cindy really knew what she was talking about and her passion was obvious. (T.Green)
Gold Coast Store: When purchasing my kayak, explained all about it, told me what accessories I would need, got some roof racks in for me and even helped fit them. Service was excellent. Very pleased with the service and only too happy to go back for any more products I might need. (W.Ardrey)
Newcastle Store: Salesperson gave clear and coscise information concerning the Barracuda which I bought. No pressure was evident for me to buy. Great assistance on the day when it was loaded for it's inaugural voyage. Thanks. (C.Long)
Gold Coast Store: Bought a kayak from gold coast store, I'm a beginner, I got solid advice from the friendly salesperson. made my mind up to buy that day on his advice. I'm glad i did. It's always good to have a friendly person helping to make the choice. its hard for beginners to choose without good advice. keep being friendly. (D.Draper)
Gosford Store: Served by Anton. He gave helpful information and advice to assist inselecting the apprpriate product from quite an extensive range (both canoe type and price).
We settled on two Point North 65 kayaks. Anto and his wife kindly delivered the two kayaks to our home at no extra charge.
We felt that the advice and service was excellent and would willingly recommend C Kayaks to anyone contemplating the purchase of a canoe.
Sunshine Coast Store: Yesterday I purchased a second Santee 100 kayak . My husband and friends can now enjoy paddling with me. The advice and service I received from Sirkka was once again valuable and useful. What I really love about my kayak is that I can manage to lift it onto the car and carry it to the water without assistance. (R.Sorensen)
Gosford Store:As I found myself becoming a once a week enthusiast as apposed to the once or twice a year I used to go out, I went up to Gosford in search of a good touring kayak that would enable me to head out with a few mates who get out on the Hawkesbury most weekends for a 5 hour paddle.
I found there are number of kayak stores up on the Central coast, but C-Kayak was far and away the most helpful and most competitive.
I think the chaps name was Zane who helped me, but he was fantastic. In the end I went with a Point 65 Picnic and it has proved to be my prized possession. I've had many many happy hours in it and don't have a single complaint about buying that model.
Having said that, I'm always looking for the next bigger, better thing and will definitely be heading up to C-Kayak in Gosford when I find the room in the shed to house another kayak.
Keep up the good work.
Melbourne Store: Great location (beats driving to Capacity) and a friendly manager who is passionate about what he sells. (A.Strahan)
Gosford Store:As we were new to kayaking we found the staff very helpful and patient with our enquiries prior to and at the time of purchase. This service has been of a high friendly standard for all further purchases. We had shopped around the Central Coast but found the Gosford C-KAYAK Australia the most informative, helpful and best value for money. (K.Lampitt)
Gold Coast Store: I purchased 2 Kayaks from the Gold Coast store some months ago and found that the service I received was probably the best I have ever had. The whole process was enjoyable and the help and advice I received was appreciated. The range of good quality products is huge and with help from staff I was able to choose a kayak that suited me perfectly. Due to this service I recommended the store to my friends anf they also bought 2 kayaks. Excellent!. Thankyou. (W.Clifford)
Canberra store: I cannot fault the customer service. I am given quality advice on all of the products available. At no time am I ever pushed towards a particular type of kayak or accessories. I am provided with very good advice depending on what I am interested in and suits what I am after performance wise and I am guided from there. I will continue to shop and purchase my equipment there and I have also verbally promoted the store as well. (P.Jurak)
Gosford Store: As i have purchased 3 kayaks from gosford and 1 from newcastle. If anyone asks i always recomend C-Kayak as the place to go for the best price and choice of kayaks. Keep up the good work. (G.Norden)
Gold Coast Store:My wife and I purchased our Prijon 470s from Eric earlier this year.We found him to be knowledgeable and helpful in assisting us with our selection.He also provided good after sales service when one of our kayaks was found to be damaged.We have recommended this store to several of our friends and they have also purchased their kayaks and accessories from Eric. (D.McPherson)
Newcastle Store:i have bought 2 kayaks 1from gosford and 1 from belmont.i have received great service from staff at both these stores.their friendly service and discounted priceing would be the reason i keep going back.plus their knowledge of product and paddling experience,this is wy i dont go anywere else,why would i.(B.Larby)
Gosford Store: I purchased a Point 65 in 2011 and was happy with the sales service, the after sales service by the staff remembering their clients has allowed me to recommend friends to purchase from the Gosford store. I would like to say thanks to your staff (P.Vaughn)
Gold Coast Store: I purchased the Prijon 470 at the Gold Coast store early this year and not only have I been happy with the product but the service at the store was helpful and friendly. At 23kg the kayak is not heavy but with a Nissan X-trail, manoevering the kayak onto the racks by yourself is an ongoing practice to perfect the procedure to make it easier for myself. Overall the kayak and sales/service were/are impressive and when I upgrade I will deal with the same store. (S.Luke)
Gosford Store: I bought my Barracuda Sea Kayak from your store about 18 months ago and the service you provided was great and have loved my Kayak, it is the best purchase I have ever made! I always recommend friends to come see you guys as I know you have a great selection and knowledge. (C.Feasey)
Canberra store: Having just purchased a kayak from Cindy at the Canberra store I was very happy with the service she was able to provide. Both knowledge and the time given, as well as helping load the car. (G.Horsington)
Gosford Store: It had been many years since I had paddled (best part of 35) but on a whim called into the Gosford store - a thousand questions later, all patiently answered, I had a new kayak and the necessary gear. Since then I have been for a paddle just about every weekend - that kayak has changed my life. (C.sheringham)
Newcastle Store: New staff had taken over Newcastle store, I believe they were from central coast store.The lady and young assistant were more than helpful in assisting me to buy a new paddle . I also bought a deck hatch for my cobra but the stocks of special pop rivets were low (my only small criticism ) however they promptly brought them up from their central coast store and notified me when they arrived. A good experience and will deal with them again (G.Sessions)
Gosford Store: Staff are very friendly and helpful and treat you with respect even if you are a beginner to the sport. I attended a paddle day at Bobbin Head some time ago and had a terrific time. I would like to see more of these days as it gives you a good time and a chance to discuss paddling with like minded people. (P.Ray)
Sunshine Coast Store: I am a beginner paddler and like the way you guys help explain what you should look for in a kayak before purchasing. I also like your large range of kayaks and the good specials you guys have. (J.Thomson)
Gosford Store: I have purchased 3 kayaks for myself and my family at the gosford store, the store manager at the time was very helpful and I have been very pleased with the riot kayaks that i have purchased here, thanks for the great service ! (T.Deaves)
Canberra store: Great service, always good to drop in for a chat. She is always motivating to talk about recent paddling trips. I love the laid back approach. (P.Jordan)
Gosford Store: WE spent a lot of time looking around before the purchase of our kayaks and found the staff and service at your Gosford store far more helpful and informattive than any of yuor competitors. We have now had over 12 months of hassle free paddling. Thank you. (T.Hilderbrandt)
Gold Coast Store:good friendly service, i was told to come into the burleigh store after a friend of mine purchased a kayak from there, after deciding on a colour i purchased a fishing kayak for myself, i cant keep out of it, i spend any minute i can fishing from my new kayak! very happy! cheers! (J.Helwig)
Gosford Store: Excellent service and advice. I had no idea what to buy but I was put in the right direction by c-kayaks and I'm exceptionally happy with it.
Too bad my fishing kayak didn't come with fishing ability... Still trying for my monster snapper.
Sunshine Coast Store: I visited the store 3 times before buying. The sales person (Sirka I think)was very patient and not pushy, she gave good advice. Enjoying my kayak! (D.Milgrom)
Gosford Store: i would like to say i have had nothing but good service from gosford over the past few years,they are pleasent and helpful,i have had no problem recomending people to deal with them. (M.Truelsen)
Melbourne Store: Customer service provided at the store was exceptional. No hard sell, and fantastic advice. (S.Slater)
Gosford Store:I found the process of buying a kayak from your Gosford store a real pleasure. I was a novice purchaser but your staff guided through the options really well. They never tried to get me to buy sonething more expensive and not what I needed.
My original purchase was for my wife. I am (hopefully) getting a kayak for myself soon and will definately be buying from C-Kayak.
Newcastle Store:I ppurchased a sit in kayak at the Newcastle store and the service could not have been better. Ben explained anything I asked and ordering me a special paddle was no trouble. I will not go anywhere else! (G.Cox)
Gosford Store: I always get great service and practical knowledge when ever i visit the gosford store.
I have confidence buying here.
Gold Coast Store: We found Eric at the Gold Coast store very helpful and knowledgeable. Great prices and great service. Did find it a little unusual that the store closes on Mondays and when Eric is on holidays. Web site was a little hard to navigate but sounds like it has been updated. (S.Eastaugh)
Gosford Store: We purchased two kayaks plus kayaks cradles for our roof racks at gosford earlier this year. The staff helped us fit the cradles to fit our kayaks and then gave us lessons on how to get the kayaks on and off easily and the best way to secure them, plus tricks on how make it easier for yourself to get the straps on. As we had never put kayaks on our roof, the lesson has made a huge difference to our kayaking enjoyment... And onlookers think we look very expert! (J.Mann)
Gold Coast Store: I bought my cobra tandem kayak here at the tallebudgera store, off Eric, in December last year. Excellent service, really helpful. I didn't know much about kayaks and Eric made it really easy. Recommend this store to anyone. (A.Osborne)
Newcastle Store:Information given was informative, friendly but left the decision making up to me. I like the newsletter as the store is out of my way and it allows me to be informed about kayak matters. (D.Stewart)
Gosford Store: I was extremely pleased with the service I recieved. As a first time kayak buyer the friendly advice was greatly appreciated, and I have enjoyed my paddling ever since (D.Turner)
Newcastle Store: I bought a Prowler 4.7 at a very good price compared to other stores. I appreciated the no pressure selling and the amount of information made available to me. When I got my Prowler home it was badly damaged it was replaced with a brand new one. Ben made my purchase so much easier (A.Willmott)
Gold Coast Store: Not living near a decent kayak store, the phone assistance that I got with the advice I received was first class. Also the ability to purchase over the phone and holding arrangements for me is great until I get down there. (S.Rankin)
Gosford Store:Always excellent service and knowledgeable assistance (R.Wark)
Melbourne Store:I purchased my kayak last year and was extremely happy with your customer service from initial enquiries , to purchasing and eventuasl collection. I work in retail, and appreciate good service when I am doing the buying. I still recommend your store when peopleask me where I got my kayak from. (N.Mayne)